SALTYS CHIPPERY PRIVACY POLICY

At Saltys Chippery, we are committed to protecting your privacy as a customer at our shop and/or as an online visitor to our website, ordering platform, social media sites or any other applications we may utilise in the future. We use the information we collect about you to optimise your customer experience and maximize the products and servicesprovided to you. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles (APPs).

INFORMATION COLLECTED ABOUT YOU

In the course of your visit to Saltys Chippery or through our website, the online ordering platform, social media sitesand any future applications; we may obtain the following information about you: name, address, email address, phone number, payment details, enquiry information, as well as IP address, browser behaviour, demographic information and social media contribution/handle/uploaded photos (together referred to as ‘personal information’).

CONSENT

If you provide your personal information as defined above as part of our service/product provision, on our social media sites or any other current/future applications; then you consent to us collecting, using, storing, disclosing your personal information as it relates to this policy or as required/permitted by law. Continued use of our services/product provision, participation on our social media sites or any other current/future applications is accepted as consent. Consent may be in writing, orally or implied through your personal conduct. Our services are not directed to persons under 18. If you are the parent or guardian of a child and you believe they have provided us with personal information without your consent, then please contact us.

HOW WE USE YOUR INFORMATION

To optimise provision of our products/services to you, we collect personal information to communicate with you, provide customer support, notify you of updates and offers, to share useful information and measure customer satisfaction. We also use personal information, your order history and queries/complaints history to diagnose our business performance and product quality. Very rare, but there may be a situation that arises, where we are required to disclose or respond with personal information due to a legal or regulatory obligation.

We also use depersonalised, aggregated customer information to improve our products and services, includingadministering/managing our website, ordering and delivery applications, and social media sites; producing reports and analytics for business performance purposes, advertising our products and services, identifying user demands/potential markets and assisting in meeting customer needs generally.

Any information you choose to make publicly available, such as blog comments and testimonials on Google,Facebook, Instagram or any other social media sites, will be available for others to see. If you subsequently remove this information, copies may remain viewable in cached and archived pages on other websites or if others have copied or saved the information.

We use Google Analytics, Meta Pixel and other third-party analytics data such as, age, gender and interests to define our market and develop our targeted marketing strategy. You can opt out of automated collection by adjusting your browser settings, ad settings or social media controls.

STORAGE AND SECURITY OF YOUR INFORMATION

Saltys Chippery relies on data capture, storage and analysis through third parties. All information received from you is stored contractually through service agreements, on third party secure servers, protected from unauthorized use or access. Credit card information is encrypted before transmission and is not stored by Saltys Chippery. We will use all reasonable means to protect the confidentiality of your personal details while in our possession or control.

To enable us to deliver our services, third parties transfer personal information collected about you across borders for storage and processing in countries other than Australia. For personal information transferred and processed outside Australia, it will only be transferred to countries that have adequate privacy protections. We make all reasonable efforts to ensure third parties handle your personal information in line with APPs.

Please be aware that no method of transmitting information over the internet or storing information is completely secure and therefore we cannot absolutely guarantee the protection of your personal information shared. In the event there is a breach of security, and your personal information is compromised, you will be promptly notified by the relevant participating third party or Saltys Chippery, in compliance with the applicable law. Every endeavour to mitigate any residual harm to you will be a priority.

Your personal information is retained for as long as needed to provide products/services and employment to you, and as otherwise necessary to comply with our legal obligations, resolve disputes and undertake business administrative requirements.

PERSONAL INFORMATION DELETION

Legal obligations withstanding, where you can request deletion, a written request is required. If deletion is not possible, then your personal information will be depersonalised or quarantined securely until deletion is possible.

Point of contact for written requests for deletion of personal information can be made directly to Bopple Technologies Pty Ltd (the online ordering platform); Lightspeed Kounta (Point of Sale), Uber/Doordash (independent online ordering and delivery platforms), Stripe (payments) and Meta (social media) or other third-party platforms you interact with directly. Alternatively, a request to delete any of your stored personal information on our third-party ordering platforms or any other related third-party systems we could be aware of, can be done in writing by contacting us directly by email tippyyum@gmail.com.

USE OF COOKIES AND PIXELS

A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Use of cookies allows a website to tailor its configuration to your needs and preferences. Most web browsers automatically accept cookies, but you can choose to reject cookies by changing your browser settings. This may, however, prevent you from taking full advantage of our website and associated third party platforms.

Our website and third-party platforms, use cookies to analyse website/application traffic, provide social media sharing and liking functionality and help us provide a better customer experience. In addition, cookies and pixels may be used to serve relevant ads to website/online ordering application visitors through third party services such as Google Adwords and Facebook Adverts. These ads may appear on websites you visit.

SHARING YOUR INFORMATION WITH THIRD PARTIES

Your personal information details are only disclosed/partly disclosed to third party providers when it is required by law;for goods or services which you have purchased; for payment/pay processing; to make you aware of Saltys Chipperyinformation and promotions; as part of social media engagement or to protect our copyright, trademarks and other legal rights. To the extent that we do share your personal information with a service provider, we would only do so if that party has agreed to comply with our privacy standards as described in this privacy policy and in accordance with applicable law. Our contracts with third parties prohibit them from using any of your personal data for any purpose other than that for which it was shared.

DIRECT MARKETING

Saltys Chippery will only share your personal information with a third party for marketing/communication purposes where it is a direct communication on behalf of Saltys Chippery. We do not and will not sell or deal in any customer/employee information to third parties.

Marketing communications are only sent to you if you have accepted direct communications when completing your personal details. You can opt out of our marketing communications at any time. For email use the Unsubscribe link and for SMS use “STOP’ to cease any further communications.

DISCLOSURE OF YOUR INFORMATION

We may from time to time need to disclose certain information, which may include your personal information, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. Also, there may be rare situations where we may be required to disclose your personal information to protect the rights, property or safety of Saltys Chippery, our customers, employees or third parties.

If there is a change of control in our business (whether by merger, sale, transfer of assets or otherwise) customer and employee information, which may include your personal information, could be transferred to a purchaser under a confidentiality agreement. We would only disclose your personal information in good faith and where required by any of the above circumstances.

LINKS TO OTHER WEBSITES

This website may contain links to other websites or application platforms. These links are meant for your convenience only. Links to third party websites or application platforms do not constitute sponsorship or endorsement or approval of these sites/applications. Please be aware that we are not responsible for the privacy practices of such other sites/applications. We encourage our users to be aware, when they leave our website, to read the privacy statements of each site/application that collects personally identifiable information. This privacy policy applies solely to information collected by or on behalf of Saltys Chippery.

CHANGE IN PRIVACY POLICY

To ensure our privacy policy remains current, this policy is subject to change. We may modify this policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on this website. By continuing to use our website/services following the changes, you will be deemed to have agreed to the changes. Please return periodically to review our privacy policy.

CONTACT US

If you have any questions or concerns at any time about our privacy policy or the use of your personal information, please contact us at tippyyum@gmail.com. We will respond to your communication and endeavour to resolve your request/query/complaint within a reasonable timeframe. If you are unsatisfied with the outcome, you can contact us by email using tippyyum@gmail.com or refer your complaint to the Office of the Australian Information Commissioner online on oaic.gov.au or phone 1300 363 992.

Cassin Corporation Pty Ltd ABN 26079053026